Galaxy A13 SM-A135FDSN Charging problems

[Matt]

Hi 

I Have a Samsung Galaxy A13 SM-A135F DSN which I purchased Aprill 2022 From Argos. The Supplied Type C to C charging cable dosen't charge my phone when ever I plug it in. I always have to restart the phone in order for it to charge which I shouldn't need to. 

I Contacted Samsung 2 weeks ago and they are going to send a replacement cable, I am still awaiting for this to be delivered.

Can someone tell me if this a problem with the Supplied Cable. 

We also have a Galaxy a12 and The Charging cable works fine charging on my A13.

Anyone else have this problem.

Also the Travel Adapter EP- TA 800 is this the correct travel adaptar to use which I had to purchase seperatley from ebay is this the right one for my A13 phone.

Thanks 

Matt

[Matt]

Hi 

My New cable  does work but I still have to keep retarting the phone every time. 

the software is uptodate the phone is brand new so what other problems can it be.

[Members_KqBsPEl]

I have exactly the same problem with my A13. Starts charging then stops soon afterwards