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Charging problem A25 5g

(Topic created on: 22-01-2025 06:35 PM)
680 Views
paul_eng
First Poster
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I bought my phone last April,

today, while trying to charge it, an error message accompanied by several “beeps” telling me to stop charging appeared. So I pulled out the cable without having time to read the whole message.
After that, the phone started to smell burnt.

Since then, it doesn't charge and smells burnt every time I plug it in.
Do you have any further information?

2 REPLIES 2
Aklima
Big Cheese
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Hi,
Please take your phone to the nearest store for repair, your phone is faulty.
ChrisB_
Moderator
Moderator
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Welcome to the Samsung Community forum, @paul_eng

I'm sorry to see that you can smell burning from your A25 whenever you plug it in. We take matters like this very seriously, so if you are in the UK or Ireland please send us a Direct Message by going to the @Sam_UK profile page and selecting "MESSAGE".

If you are located outside the UK or Ireland, please contact your local Customer Support team. You can find your local support team by clicking here.