22-01-2025 06:35 PM - last edited 22-01-2025 06:36 PM
I bought my phone last April,
today, while trying to charge it, an error message accompanied by several “beeps” telling me to stop charging appeared. So I pulled out the cable without having time to read the whole message.
After that, the phone started to smell burnt.
Since then, it doesn't charge and smells burnt every time I plug it in.
Do you have any further information?
22-01-2025 06:42 PM
22-01-2025 06:50 PM
Welcome to the Samsung Community forum, @paul_eng.
I'm sorry to see that you can smell burning from your A25 whenever you plug it in. We take matters like this very seriously, so if you are in the UK or Ireland please send us a Direct Message by going to the @Sam_UK profile page and selecting "MESSAGE".
If you are located outside the UK or Ireland, please contact your local Customer Support team. You can find your local support team by clicking here.