16-06-2023 01:32 PM
16-06-2023 01:49 PM
Hi there, @Homerj. That's very strange. Just to be clear, when you perform the soft reset on your A51, are you still unable to progress beyond the boot screen?
16-06-2023 02:16 PM
16-06-2023 02:24 PM
Ah, I see. Hmm. What happens when you try to Wipe the cache partition of your phone?
https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/
This won't erase any data, but is a useful process after installing a software update.
16-06-2023 02:43 PM
16-06-2023 02:47 PM
Oh, that is odd. To be clear, while your phone is off, what happens when you follow the instructions listed under the "Clear the cache partition" heading?
Does your phone, for instance, not progress beyond a certain stage (e.g. remaining stuck)?
16-06-2023 02:56 PM
16-06-2023 03:29 PM
Ah, OK. Did your software update complete, or was it interrupted in any way, @Homerj?
16-06-2023 03:35 PM
16-06-2023 03:47 PM