Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

A13 home screen stuck?

(Topic created on: 16-05-2024 07:44 PM)
276 Views
Gemmauk
First Poster
Options

My son has a A13.

This morning his alarms went off, but it was like his screen has stuck. We can swipe and move to next screen, but can't open any apps, and it wouldn't let him turn the alarm off, we had to turn the volume off. 

The top and bottom have disappeared so we can't see time etc or get to settings.

 

I tried holding the power button, it brings up power off and restart buttons, and once selected, goes big, but the phone doesn't turn off???

 

Any ideas?? Currently waiting for the battery to die hoping that will fix it 😩

0 Likes
10 REPLIES 10
Robin999
Maestro
Options
Can you restart the phone? Long press power button and volume down for 10 seconds. Phone will reboot.
0 Likes
Gemmauk
First Poster
Options

No I've tried that but nothing happens and it doesn't switch off.

 

Also, if I ring it, it rings for me, but nothing is showing up on his screen

0 Likes
Robin999
Maestro
Options
Long press Power button and volume down button simultaneously for 10 seconds?
0 Likes
Gemmauk
First Poster
Options

Nothing happens at all.

0 Likes
Robin999
Maestro
Options
You said you can bring up to the power off icon so long press on that and it'll bring up the safe mode icon. Tap that and boot into safe mode. Safe mode disables all 3rd party apps and customisations that might be causing this issue.
0 Likes
Gemmauk
First Poster
Options

Nothing happens. I press power off or restart and it just goes back to the home screen.

 

I took 2 videos but I dont think I can attach them here?

0 Likes
Robin999
Maestro
Options
You need to long press on the power off icon, not just tap it.
0 Likes
Gemmauk
First Poster
Options

Nothing happens 

0 Likes
Robin999
Maestro
Options
That's not expected behaviour. I'm unable to offer any more troubleshooting methods, sorry.
0 Likes