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A15 phone calls quiet ?

(Topic created on: 16-05-2024 04:06 PM)
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gazthegr8
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So I've got a A15 earlier this week and during phone calls its so quiet ! But if on speaker or Bluetooth its brilliant sound quality? 

Tried usual tricks and checked settings 

Any ideas?
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6 REPLIES 6
Robin999
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Have a quick look here, in case there's something you haven't tried

https://www.samsung.com/uk/support/mobile-devices/what-to-do-if-the-sound-on-your-galaxy-smartphone-...

Check out this thread too

https://eu.community.samsung.com/t5/galaxy-s22-series/call-volume-very-low/m-p/7829623#M38951

Not your phone model but may have similar feature.
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AndrewL
Moderator
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@gazthegr8: Apologies if you have tried this already, but when you're on a call, please try pressing the Volume Up button on the side of your Galaxy A15 to raise the overall call volume. If you have a case or cover on the phone, try removing it temporarily, as it may be obstructing the phones in-call speaker. 

gazthegr8
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Thank you but yes tried both these techniques
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gazthegr8
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Thank you tried these options , ran a diagnostic and this came up , so I reckon phone is faulty 1715874265027.jpg
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Robin999
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Urgh not good. Have you had a look at the speaker just to see if there's any dirt, dust or a covering over it. Failing that then yes return for refund / replacement
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gazthegr8
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Yeah nothing obvious so sadly refund /replacement I reckon
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