Hi, I have an A51 that's a couple of years old. Just after upgrade time, it developed a problem where it was just sticking on this screen. I did a bit of research and it led me to doing the soft reset etc but I'm wondering if there is something a bit worse that's corrupting the software and not allowing me to reset it.
I'd appreciate any advice/guidance/suggestions.
Hi, @Homerj. You might wish to let the battery drain down to 0%, as this will offer a reset of sorts. After doing this, please fully charge your A51 and try the steps that we suggested.
If the issue persists at that stage, I'd recommend looking at your repair options here:
https://www.samsung.com/uk/support/repair/
Please let us know when you get this resolved.
