Ciao Silvestro90,
per richiedere un supporto adeguato ti suggerisco di contattare il reparto dedicato che risponde al numero 800 726 78 64 oppure il supporto chat.
Ciao 
Ciao agapo, Benvenuto sulla Community Samsung!
Hai provato a contattare il supporto dedicato come suggerito nel post sopra al fine di segnalare le difficoltà?
Facci sapere!
Ciao
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