22-10-2022 01:01 PM
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22-10-2022 03:29 PM
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Hi @Danno72
Could we also take the model code of your Soundbar please? You can find this on a label at the back of the Soundbar.
22-10-2022 04:15 PM
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Model code is HW-J650
22-10-2022 04:38 PM
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Have you tried connecting the subwoofer manually? Have a look at page 14 of the user manual here.
22-10-2022 04:55 PM
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22-10-2022 04:56 PM
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22-10-2022 05:12 PM
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Oh dear! It does sound as though it would need to be inspected by one of our engineers. Have a look at the following link, to see your repair options: https://www.samsung.com/uk/support/repair/
22-10-2022 05:48 PM
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22-10-2022 05:58 PM
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We appreciate you keeping us updated, @Danno72. Please let us know when you get your subwoofer working as expected again. 👍
22-10-2022 06:38 PM
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