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Sub woofer not working

(Topic created on: 22-10-2022 04:56 PM)
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Danno72
First Poster
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Hi guys , my subwoofer has stopped working with my soundbar.  There is power to the unit but no lights are on ( red or blue ) . The model number is PS-WJ650  . Has been working fine for years.
Any help would be great .
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10 REPLIES 10
ChrisM
SuperStar
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Hi @Danno72 

Could we also take the model code of your Soundbar please? You can find this on a label at the back of the Soundbar.

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Danno72
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Hi ChrisM
Model code is HW-J650
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ChrisM
SuperStar
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Have you tried connecting the subwoofer manually? Have a look at page 14 of the user manual here.

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Danno72
First Poster
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I have . No lights at all on subwoofer. No standby or link. I've tested the power cable and it's fine. Seems there's no power within the unit.
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Danno72
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Maybe a board problem?
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ChrisM
SuperStar
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Oh dear! It does sound as though it would need to be inspected by one of our engineers. Have a look at the following link, to see your repair options: https://www.samsung.com/uk/support/repair/

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Danno72
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Thanks Chris for your time , I'll book a repair Monday
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PaulM1
Moderator
Moderator
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We appreciate you keeping us updated, @Danno72. Please let us know when you get your subwoofer working as expected again. 👍

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Danno72
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Will do 👍
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