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Original topic:

Samsung soundbar volume automatically goes down to zero

(Topic created on: 26-12-2019 02:45 AM)
Ek70
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Just bought a Samsung soundbar hw-q60r about a week ago and connected to. Samsung OLED tv. After a week whenjj b I turn on the soundbar volume starts at zero and increases when I push up but when I release it automatically goes down to zero. We tried the soundbar remote, tv remote all behave the same way. 

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17 REPLIES 17
CarloL
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Hey @Ek70! Are you still experiencing this issue or you managed to sort it?

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britton
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I am having this same issue on my sound bar, it is going back to zero automatically

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Kyle
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hi..my sound bar is doing the same exact thin did you figure out what the problem was

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Kyle
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Help

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Svettens
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was this resolved. I'm now also having the same issue. Thanks 

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Nachog35
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Same issue for me on q90r volume to zero after about 15 minutes displays Shop6 mode then Shop NG. Need to power off the power back on and select the input I was watching.  

very frustrating looking for an answer

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Tipene
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Mine just started doing it too! Any solutions?

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TessM
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Hey all,

would you be able to share the model of the TV that you have this connected to and the method used to connect them (cable, Bluetooth...)?

For Samsung TVs, the model can be found at the back on a white sticker. 

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Nachog35
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I’m using a Samsung  UN75NU8000 via hdmi/hdmi arc.  
according to SmartThings app the software on the TV is T-KTM2AKUC1310.4

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