07-08-2022 08:54 AM in
Alexa was working perfectly. Now it no longer responds to voice commands - no lights appear. Restarted the devices, disconnected and readded Alexa in both Samsung and Alexa apps. Mic is on. Very frustrating, any ideas welcomed.
19-09-2022 11:46 PM in
04-12-2022 11:22 AM in
I'm experiencing issues too. I have a q810b and setup Alexa. It worked for five minutes and now when I say 'alexa' it says wifi disconnected but my soundbar is working while on wifi. It's very frustrating
16-12-2022 11:33 AM in
When I first unboxed and plugged in the soundbar when I saia "Alexa" the 3 red led lights would flash suggesting it had recognised the wake up command. However after installing onto wifi and also using blue tooth devices it no longer responds so have given up on alexa. The sound bar also goes offline and shuts down occasionally it will not respond to nay remote control signals . Only way of getting control back is to switch it off then on. Seems like this is a common samsung issue but little response from samsung
19-12-2022 12:55 PM - last edited 19-12-2022 01:02 PM
Same issue with S61A. Alexa worked fine for like 20 minutes and then vanished. Reset the soundbar, reconnected the apps. Nothing. Just does not respond. Also a weird issue of the soundbar just switching off every 20 minutes or so when connected with optical and there is no way to rectify this behavior. Basically, if I want to ise this soundbar, I have to do it without Alexa and manually switch it on every 20 minutes. Ridiculous. What is wrong with Samsung. Never buying any Audio device from Samsung ever again. Returned it in one day. So frustrating.