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Original topic:

MS650 Stuck on Update

(Topic created on: 08/05/21 09:53)
Defender905
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Good Morning!

I am currently having a really annoying issue with my MS650 soundbar. After connecting to WiFi using smartthings (finally) I came down yesterday to find the screen saying 'update'. It has not stopped since and is repeatedly cycling through off, on, says update for about 20 seconds then turns off and goes back round again.

After 24 hours I turned off the power for 30 mins and restored to find it doing the exact same thing again. Any ideas?!

 

Thanks,

Pete

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TessM
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Hey @Defender905 ,

Can I ask if you have try to tap the Update message to see what happens? What Software version is the soundbar currently running on? 

To check the current firmware version on the soundbar, follow these steps:
1. Check to make sure the Soundbar is powered off.
2. Press and hold the Sound Control (On the right of the Sound Mode button) button on the Soundbar remote for more than 6 seconds.

 

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Defender905
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Hi Tess,

To clarify the 'update' is on the soundbar display itself so not possible to tap on it. I have uploaded this video to help:https://youtu.be/piBBG5TcbJ4

Pressing the sound control button for 6 seconds when off doesn't seem to yield any result?

Thanks,

Pete

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