HW-MS550 is connected to QE75Q6FNAT and was working ok, connected by HDMI arc. Yesterday all power to house was turned off, on reinstating power I found that TV worked fine using its own speaker but the soundar was in D.IN source and will not move to any other source. Tried power on off etc , removed all cables to soundbar and held down various buttons on remote, held in + and - on side of soundbar , new HDMI cable...... nothing seems able to move soundbar to different source, just stuck on D.IN. Any help greatly appreciated!
Useless mate. Samsung cannot even fix the situation and note even noted. It's a serious issue and Samsumg cannot work it out themselves.
please can you reply to these messages so we can sort our Soundbars out?!
its not right to sell a product for £1,000's and then ignore it when it's faulty.
The solution is to unplug the power cord from the back of your TV for a minute and then plug it back in. Don't bother unplugging your soundbar. It'll re-sync it.
Happened to me today after a 2 min power outage.
I'm saying unplug the TV power cord from the TV and then plug it back in. If you unplug the soundbar then it'll keep flashing once you plug back in and wont reconnect. At least in my experience.