14-03-2025 10:31 AM
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14-03-2025 11:28 AM
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Loads of people around the world on various Q8xx and Q9xx Soundbars are having this problem. It seems related to an auto updated firmware 1020.
See this thread on the US-forums: https://us.community.samsung.com/t5/Home-Theater/Samsung-Q990D-unresponsive-after-1020-firmware-upda...
Mine Q800D is having the same issues as yours.
14-03-2025 11:36 AM
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14-03-2025 11:41 AM
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All I've read so far is that people who has been talking to support are asked to send their units in.
I've started a support-ticket and are waiting on Samsungs to get back to me. I'll suggest you start a ticket yourself to get this going.
14-03-2025 11:49 AM
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15-03-2025 12:02 AM
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15-03-2025 10:06 AM
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15-03-2025 05:15 PM
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Significant issues now being reported in the tech media, possibly a fix will be in the works though units may weneed an investigation meantime. https://www.howtogeek.com/automatic-update-breaking-samsung-soundbars/
https://www.theverge.com/news/630647/samsung-q990d-soundbar-freezing-bricked-firmware-update
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
15-03-2025 08:04 PM
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15-03-2025 08:08 PM
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I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
