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Fault HW-990D

(Topic created on: 14-03-2025 10:31 AM)
1085 Views
ApocalypseRogue7122
Voyager

‎14-03-2025 10:31 AM

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Hi guys, 

My 990D soundbar just disconnected from my Samsung tv and I got a message on my phone saying "hub offline" from Smart things, well it wasn't offline and has always been connected via HDMI eARC and not WiFi. 
The soundbar won't work or reinitialise and is stuck on HDMI eARC loop when I press the remote. I can't get into any settings on it.
 I've been online with a Samsung expert for 2hrs and they remotely connected but they were unable to fix it. 

It's 6 months old, Samsung are sending an engineer but I was just wondering if anyone else had this issue or knows a work around?
2 people had this problem.
12 REPLIES 12
gorrol
Student

‎14-03-2025 11:28 AM

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Loads of people around the world on various Q8xx and Q9xx Soundbars are having this problem. It seems related to an auto updated firmware 1020. 

See this thread on the US-forums: https://us.community.samsung.com/t5/Home-Theater/Samsung-Q990D-unresponsive-after-1020-firmware-upda...

Mine Q800D is having the same issues as yours.

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ApocalypseRogue7122
Voyager

‎14-03-2025 11:36 AM

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In response to gorrol
Thank you. So is there a 'fix' for them?
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gorrol
Student

‎14-03-2025 11:41 AM

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In response to ApocalypseRogue7122

All I've read so far is that people who has been talking to support are asked to send their units in.
I've started a support-ticket and are waiting on Samsungs to get back to me. I'll suggest you start a ticket yourself to get this going.  

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ApocalypseRogue7122
Voyager

‎14-03-2025 11:49 AM

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Yea I've got an engineer coming out, after spending 2hrs on their chat.
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Senoregg
First Poster

‎15-03-2025 12:02 AM

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In response to ApocalypseRogue7122
What country are you in out of curiosity?
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ApocalypseRogue7122
Voyager

‎15-03-2025 10:06 AM

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In response to Senoregg
England
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JAMES4578
Samsung Members Star ★★

‎15-03-2025 05:15 PM

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Significant issues now being reported in the tech media,  possibly a fix  will be in the works  though units may  weneed an investigation meantime.    https://www.howtogeek.com/automatic-update-breaking-samsung-soundbars/

https://www.theverge.com/news/630647/samsung-q990d-soundbar-freezing-bricked-firmware-update

 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


ApocalypseRogue7122
Voyager

‎15-03-2025 08:04 PM

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In response to JAMES4578
Thank you for your reply. This is really concerning, my Q990D is only 4 months old and I've had no info from Samsung regarding this matter, I don't know what to do.....
JAMES4578
Samsung Members Star ★★

‎15-03-2025 08:08 PM

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In response to ApocalypseRogue7122
Unless hear about a fix soon would be best to contact support.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.