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Smart home App - not working

First Poster

Has anyone that's had this issue and spoken to Samsung support received any solution or workaround? This problem seems to be specific to my account as I replaced my PowerBot with a new one, yet I can't register it with my Samsung account either. That's two PowerBots with the exact same issue. I've tried multiple devices, some IOS some Android, makes no difference. I brought the PowerBot to my friend's house, connected it to their WiFi, same errror. At this point, the only common denominator is my Samsung account. 

First Poster

Funny enough it started working the other day.  

I have been in contact with CS with not help.  Just so happened that within an hour of posting a crappy review on the play store, it was able to connect to the Samsung servers. 

Observer

Asian culture issue of saving face?

New Member

After logging in to this website and accepting the updated terms and conditions, I was able to log into the app and once again re-accept the terms and conditions.

Apprentice

Very disappointed in Samsung. I bought these expensive washer and dryer and within a few months the notifications stop working and I cannot add them back to my Smart Home app. Nothing I try makes a difference just fails "connecting to server".

Observer

i just got a samsung oven and am using the ios app.  the oven is connected to my network and shown on the app.  i hit the button on the oven to enable access with my phone.  i see the oven on my app on my phone ... but it always says disconnected.  thoughts?  i've already uninstalled oven and reinstalled oven on my app.  no dice.

Just Browsing

Hey everyone, 

 

Just want to point out that the issues with iPhoneX are still on. 

 

It is frustrating to buy a such an expensive smart AC with wifi connectivity and not being able to work it. 

 

I am really starting to believe that Samsung is not interested to their customers (of smart home appliances) if they are also iPhone owners. 

 

The question now is "should or shouldn't I sell my new smart Samsung AC" ?

AntS Moderator
Moderator

Hi all! 

 

Might be worth checking out my new post here.


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 Say "Hello!" to the Community in The Introduce Yourself Thread.


New Member

Why is it taking so long to fix the server issues. If I had know about it before I would not have invested over $2k in new washer/dryer. I try to login an from my iPhone 6 and it just will not connect to Samsung server. I’m using the latest version of IOS and will not be downgrading. Samsung you need to fix this!

New Member

Hi,

 

I had the same issue @Traveller99... mine only say network unvailable.

please help, im using the latest update on IOS & Smart home.

 

Thanks