Warranty not valid when buying from other EU-state?

[UnhappyCustomer1]

I bought Samsung Galaxy Active 2 watch, which didn't last but 6 months. I tried to get it repaired in Finland. Service company coundn't fix it because no parts were available. 

Guarantee terms and EU regulations say I can get it fixed or replaced in any EU state. Watch was bought from Amazon.de Germany. Is there a reason why Samsung does not follow EU regulations or Finnish law or its own guarantee terms?

Repair shop tells to contact Samsung and Samsung Finland to contact repair shop.

[Josh50052]

I can't really advice but I'll comment and like in the hopes this gains traction.

[Pugs1957]

Were you advised by Samsung to use that service company ie did you make a warranty claim?

[UnhappyCustomer1]

Yes, Samsung says they decide at The repair shop about refunds and replacement products. I also made a ticket at Samsung website.

[Pugs1957]

So, are you saying they have refused your claim? I'm not sure why this hasn't progressed.

[UnhappyCustomer1]

Yes they refused my claim! Reason was, because it was bought from different EU -state. Even though warranty card says clearly that it does not matter where it is bought from (in EU).

[UnhappyCustomer1]

They just posted my broken watch back to me and refused to talk on the phone. Customer "service" guy even asked why I have to make things so hard.

[Pugs1957]

Have you got that in writing? Can you show the wording on here? Make sure not to reveal any personal information.

[UnhappyCustomer1]

It is in Finnish language. They told me they will send report with my broken watch.

[UnhappyCustomer1]

.