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Original topic:

Warranty not valid when buying from other EU-state?

(Topic created on: 17-12-2021 11:35 AM)
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UnhappyCustomer1
Explorer
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I bought Samsung Galaxy Active 2 watch, which didn't last but 6 months. I tried to get it repaired in Finland. Service company coundn't fix it because no parts were available. 

Guarantee terms and EU regulations say I can get it fixed or replaced in any EU state. Watch was bought from Amazon.de Germany. Is there a reason why Samsung does not follow EU regulations or Finnish law or its own guarantee terms?

Repair shop tells to contact Samsung and Samsung Finland to contact repair shop.

16 REPLIES 16
Josh50052
Pathfinder
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I can't really advice but I'll comment and like in the hopes this gains traction.
Pugs1957
Samsung Members Star ★
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Were you advised by Samsung to use that service company ie did you make a warranty claim?
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UnhappyCustomer1
Explorer
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Yes, Samsung says they decide at The repair shop about refunds and replacement products. I also made a ticket at Samsung website.

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Pugs1957
Samsung Members Star ★
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So, are you saying they have refused your claim? I'm not sure why this hasn't progressed.
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UnhappyCustomer1
Explorer
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Yes they refused my claim! Reason was, because it was bought from different EU -state. Even though warranty card says clearly that it does not matter where it is bought from (in EU).

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UnhappyCustomer1
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They just posted my broken watch back to me and refused to talk on the phone. Customer "service" guy even asked why I have to make things so hard.

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Pugs1957
Samsung Members Star ★
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Have you got that in writing? Can you show the wording on here? Make sure not to reveal any personal information.
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UnhappyCustomer1
Explorer
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It is in Finnish language. They told me they will send report with my broken watch.

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UnhappyCustomer1
Explorer
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.

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