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Original topic:

Samsung Galaxy Watch Active stopped measuring heart rate

(Topic created on: 08-07-2021 07:56 AM)
EvaNR
First Poster
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Wearables

Hello. My Samsung Galaxy Watch Active stopped measuring the heart rate and counting steps from one day to another. Every time I try to manually measure my heart rate it says "Couldn't measure heart rate. Try again ". That also means the watch does not track sleep, nor track exercises properly. It is quite useless now, as I can only use it to check my phone notifications.  I read most of the posts and tried most of the solutions: rebooting, factory reset, force stop of apps..  but nothing seems to work. Any other ideas? Thank you!

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1 REPLY 1
CarloL
Moderator
Moderator
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Wearables

Hi @EvaNR, give the heart rate sensor on the back of your smartwatch a wipe with a clean cloth > Wear your smartwatch snugly on your arm above your wrist and don't fasten it too tightly. Is the watch working as it should now? Also, is the watch fully up to date? Galaxy Wearable app > About watch > Update watch software > Update now. 

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