Missing purchased watch faces.

[Mrsmac]

Has anyone  had any trouble  retrieving  their watch faces onto a Samsung watch 4 from an upgraded phone.

I upgraded my watch from a 3 to a 4 as well as upgrading my phone from a S9 to a flip3.

And from that I can't find my watch faces and other apps. 

Please 🙏 help.

[Robot-]

Some Watch faces aren't compatible with new watches etc... And therefore don't show up or retrievable

[Mrsmac]

I found my ones in the reciept box on the Samsung store .
But can't upload them again to anything.
Won't let me click on them anywhere.
The problem is I can't retrieve any of them at all.
Thanks anyway.

[hoozat]

unfortunately for us, samsung isnt here to help, spent hours online with people who knew less than we do about it...