19-03-2020 03:13 PM
14-07-2022 12:07 AM
What should I do if the light is green while the left earbud is in the case but still not working?
24-07-2022 01:30 AM
I have same problem. I Never can heard a complete song since the left bud loss connection. I have tried with iPad, Samsung S7 and Samsung PC and the issue persists....
I send the buds to technical service in Buenos Aires, Argentina but the problem was not solved....
It seems there is a problem with this buds... 😞
04-08-2022 03:01 AM
I have the same problem 🙁 I haven't tried this solution yet but for me the the app shows this:
(Not From my phone, but is exactly what mine shows.)
The thing is I cant charge or reconnect my buds, and I've had this issue for almost three years, as I have tried the solutions you tried that didn't work, also didn't work for me, so I left it until now, almost 3 years later, is this what your app has shown? would your solution work with my problem?
Let me know 😁
Thank you
Alex
04-08-2022 03:15 AM - last edited 04-08-2022 03:15 AM
Hi Alex,
Yes, the procedure i described should work perfectly on your case.
Let me know if it works!
Regards
10-08-2022 02:12 AM - last edited 10-08-2022 02:13 AM
I have been clinging to my buds+ for years. Bought the pros and hate them because they don't stay in my ears. For 6 months I've only used the right one because left quit working. Decided randomly to try again to find a solution and find this thread... Took about 5 tries and now they're charging AND connected!!!! Thank you so much!!!
19-08-2022 02:41 AM
Omg thankyou!!!!!!!! It's been over a year since my left bud worked.
24-08-2022 11:09 AM
Brilliant ... this worked for me too. Without your post I would never have thought my new replacement bud hadn't charged because it looked like it had. I used your method and sure enough it took over an hour to be fully charged. For me this didn't immediately mean that the new bud was connecting ..... but 10 minutes of uninstalling the Wear app and killing the blue tooth connection (a couple of times) and hey presto. The new bud was connected and the app recognised that the software version for each bud was different and asked me to update. After the update the buds were working normally and I haven't looked back. Thank you!!
05-09-2022 04:44 PM
Thank you! This was a great solution. Your help is appreciated!
19-09-2022 03:54 PM
Hi, I've just started having this problem earlier today. It works perfectly fine when connected to my Samsung phone, but when I tried to use it on my Macbook, the left bud suddenly stopped working. The usual "paired" and "disconnected" sounds were there, but when I try to play any type of audio, it's not working. Are there any suggestions as to how I could solve this problem?
23-09-2022 07:07 AM
So the first thing you want to do is turn off your source device, then turn it back on and reconnect to your earbuds. As mentioned above, unpairing and then re-pairing your earbuds from the source device may resolve the issue
Hope this helps