Just received the Galaxy Watch5 Pro LTE.
Used it outdoors with the Buds2 Pro for 1,5 hours without any problems.
Then I used it to make a phone call without buds. After ~10 minutes an overheating message appeared, disappeared, phone call disconnected and like after 5 min it came back.
During this time it was not really usable, e.g. could not call again.
Then the next call only lasted about 3 min, until the overheating appeared again.
@Samsung Support - what is the issue please. Has this not been tested?
Same thing in my case. I connected my galaxy buds + and went for a walk. I called my wife, few minutes later I got the error message about overheating and watch switched to plane mode. After 5 minutes it came back to normal state.
Can support do something about this?
Hi, @dietmarp. I appreciate you sharing your experience with your new Watch5 Pro so far. The issue you are experiencing when on calls is very unusual, so I definitely recommend that you complete an Error report. This will allow our engineers to take a look into this in greater detail. To do this:
5.1. We would recommend selecting Always, as if you need to send further Error reports in the future, this will save some time.
I trust that this will help you get this matter resolved as quickly as possible. Please keep the thread updated, so that we can see how you got on.
thanks for your advise. I will collect the error information next time.
Today I retested calling and having the phone line open for over 50 minutes and I could not replicate the issue.
Possibly one of the apps in the background were the cause. On the first day using the watch I started a lot.
I am experiencing exactly the same problem when making phone calls with my Galaxy 5 pro LTE.
Every phone call is being disconnected after several minutes and the phone gives the error of being overheated.
Mine is overheating as well whenever I take a call . Samsung this is unacceptable fix it, or don't waste your customers time and money releasing an lte version that doesn't work.