26-08-2022 08:23 PM in
Just received the Galaxy Watch5 Pro LTE.
Used it outdoors with the Buds2 Pro for 1,5 hours without any problems.
Then I used it to make a phone call without buds. After ~10 minutes an overheating message appeared, disappeared, phone call disconnected and like after 5 min it came back.
During this time it was not really usable, e.g. could not call again.
Then the next call only lasted about 3 min, until the overheating appeared again.
@Samsung Support - what is the issue please. Has this not been tested?
27-08-2022 01:15 PM in
Same thing in my case. I connected my galaxy buds + and went for a walk. I called my wife, few minutes later I got the error message about overheating and watch switched to plane mode. After 5 minutes it came back to normal state.
Can support do something about this?
27-08-2022 01:59 PM in
Hi, @dietmarp. I appreciate you sharing your experience with your new Watch5 Pro so far. The issue you are experiencing when on calls is very unusual, so I definitely recommend that you complete an Error report. This will allow our engineers to take a look into this in greater detail. To do this:
5.1. We would recommend selecting Always, as if you need to send further Error reports in the future, this will save some time.
I trust that this will help you get this matter resolved as quickly as possible. Please keep the thread updated, so that we can see how you got on.
27-08-2022 08:08 PM - last edited 27-08-2022 08:10 PM
thanks for your advise. I will collect the error information next time.
Today I retested calling and having the phone line open for over 50 minutes and I could not replicate the issue.
Possibly one of the apps in the background were the cause. On the first day using the watch I started a lot.
30-08-2022 03:15 PM in
I am experiencing exactly the same problem when making phone calls with my Galaxy 5 pro LTE.
Every phone call is being disconnected after several minutes and the phone gives the error of being overheated.
01-09-2022 10:16 PM in
Mine is overheating as well whenever I take a call . Samsung this is unacceptable fix it, or don't waste your customers time and money releasing an lte version that doesn't work.
02-09-2022 09:36 AM in