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Galaxy watch software version question.

(Topic created on: 07-06-2020 10:30 AM)
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Welshnel
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Was wondering if there was anyone out there that could answer my question as I have searched everywhere and can't find a straight answer. 

 

Just bought a Samsung watch and the software version I have is R800XXU1ARH3 TIZEN 4.0 0.0. Is this the latest update as I feel like I'm missing features and missing One UI 1.5.

When I check for an update on the app it comes back as the latest version but I have seen websites and videos of users with a different update and TIZEN version 4.0.0.5 or higher.

Samsung support said I was on the latest version but im still not convinced. 

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AndrewL
Moderator
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@Welshnel: Updates are released in batches, and unfortunately I'm unable to confirm the latest available version in your region. All I can suggest is going to Settings > General > Update Watch Software > Auto Download Over Wi-Fi > On, to ensure that you install any updates as and when they become available.
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Members_6C3Rk7w
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I have found the same issue. I have a Gear S3 running Tizen 4.0.0.7 and have just bought a Galaxy Watch which won't update any further than 4.0.0.0. It seems strange that a newer watch has older software. Surely that can't be right?

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Welshnel
Student
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Where did you buy the watch from? I bought mine from Amazon and it was not a UK model, even though Amazon stated it was. Mine was a Romanian model and that was the reason it would not update. I purchased a UK model from Samsung and I'm on the latest version.
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Members_6C3Rk7w
First Poster
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According to this Samsung link - https://doc.samsungmobile.com/SM-R800/*****/doc.html

Build Number : R800XXU1BRH3 , Tizen version : Tizen 4.0.0.0 is two years old.
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Members_6C3Rk7w
First Poster
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I bought it on ebay. It didn't specify a country but came sealed and with a UK plug. Some Googling of the MPN suggests its an international model. 

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