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[Galaxy Watch] Sleep tracking and heart rate monitor not working

(Topic created on: 07-06-2020 06:44 AM)
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SenorBorkBork
Apprentice
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Hi,

 

I'm not sure why, but over the past few days, my Galaxy Watch has decided that the sleep tracking and heart rate monitor are not going to work. 

 

If I try to manually track my heart rate, it never completes as I get a message saying I am moving, despite sitting perfectly still. 

 

I thought maybe it was changing from a Note to a s10 this week, which may have caused the issue, so I reset the watch and this has made absolutely no difference. 

 

Both my phone and the Watch are up to date with the most recent updates, so I am really not sure what on earth is wrong with it. Any ideas?

 

Thanks in advance.

 

5 REPLIES 5
SenorBorkBork
Apprentice
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SenorBorkBork
Apprentice
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SenorBorkBork
Apprentice
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Bernard16
First Poster
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Same problem. I can't find a solution!!!

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george-sarji
Student
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Same problem with my watch as well. It began to happen about 2 weeks ago and I still have not found any solution for this.

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