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Original topic:

Galaxy watch irritation

(Topic created on: 06-08-2022 02:27 PM)
Heather33
Apprentice
Options
Wearables

I have had my Galaxy watch 4 classic for a few months now. I have noticed where the watch back sits on my wrist it becomes very red after a couple days even though I take it off nightly. I then have to not wear it for a few days to get it to clear up. I have seen that other people are having this problem so I wanted to wrote to see if there is a reason/resolution to this problem. I am frustrated because I feel like I am not getting the full use of my watch. Any guidance would be appreciated. 

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3 REPLIES 3
AndrewL
Moderator
Moderator
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Wearables

@Heather33: I'm sorry to hear that you have encountered this issue with your Watch 4 Classic. If you're based in the UK or Ireland then please send a private message to Sam_UK by following the steps in the link below, and myself or one of the other mods will be able to get this escalated for you. 

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...

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Heather33
Apprentice
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Wearables

I am not in those places so who can help me in the US

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AndrewL
Moderator
Moderator
Options
Wearables

@Heather33: If you're based in the US then please reach out to Samsung Support in your region by following the link below, and an advisor will be able to assist you further. 

https://www.samsung.com/us/support/contact/