Issues with sleep tracking

[cask94]

Does anyone know what has happend with my sleep tracking on my Galaxy watch 7

It has recorded the time but just has a spinning logo and will not load any other data such as sleep phases, temperatures etc 

[johnz237]

Hi! Welcome to the samsung members community.
Try loading it onto your phone. Worse case restart the watch

Try clearing the Samsung health apps cache

Ps- gotta up those hours 😉

[cask94]

Yeah I've restarted the watch and phone and cleared Cache in the app but nothing seems to shift it.

Have re synced to my health app aswell. Not sure what has gone wrong

Tell me about it 😴

[johnz237]

"I fixed this issue by resetting my watch and also cleaning out the samsung health app. On phone, go to app info: Force stop, clear cache, clear data, uninstall. Restart phone. Reinstall Samsung Health"

Ive found this thread
https://www.reddit.com/r/GalaxyWatch/s/YF0kGHJZn5

Maybe have a look here?


Absolute last stage would be- I know it may be a little bit of a pain but you could try a factory restart if the phone?

[cask94]

Done all of this now and still nothing.

Far from ideal for a brand new watch!

[johnz237]

Not ideal at all. It may be worth contacting samsung directly if all these solutions havent fixed your problem the next time you record data

[cask94]

I'm unsure if it will even record whilst this one is still stuck in process 🤔

[johnz237]

That's why I suggested a factory reset as a last resort. We won't know if the methods I've suggested will work until tomorrow. Day to day it should "clear" the previous day as it starts recording data for the next night

[cask94]

I've done a watch reset but still have the spinning.

Pretty reluctant to factory reset my phone to be honest.

[johnz237]

I was more on about a factory reset of the watch. Not just a regular reset- you'll lose out on the days from today, but see tomorrow if it helped