Its a shame no one was able to answer this as it has now happened to me. Tried reaching out to Samsung but they seem to adopt the head in the sand and pretend there is no problem approach. Buds charge through the cable but the case will not charge wirelessly. Seems like an inferior product to me as my Samsung wireless charger manages to charge everything else.
I have the same issue and when I plug in the case then it doesnt charge. There is no LED light at all anymore
It stopped charging yesterday. Never had this problem. I'm trying to update my software but my buds are only at 10% left and I cant charge them for the update. HELP. HOW DO I FIX THE CASE? My samsung charger charges my phone fine.
So for mine if I place my phone on top of the case it will charge the buds. Seems for mine at least the lid is not heavy or strong enough to get it to make contact. This is a miserable design.