12-03-2020 08:27 PM
So my case just stopped charging. I've tried using wireless, charger that came with the case and 2 other working chargers. Non of them worked, any help?
07-10-2020 04:25 PM
Check the rubber tips. I had mine on the wrong way round. They have a left and a right. If they are on the wrong way they don't make contact with the charging pins in the case. I hope this helps
16-10-2020 08:23 PM
Same problem here, experienced after about three months of use. The case won't hold a charge at all, only when the case is plugged into USB. I haven't bothered to contact Samsung as it sounds like they don't care.
16-10-2020 08:32 PM
Hi all,
if you have tried a different cable and the issue persists, please reach our Team so they can advise you on how to get this examined/repaired.
16-10-2020 08:36 PM
20-10-2020 03:53 AM
Same thing is happening to me
09-01-2021 02:43 AM
I am experiencing the exact same thing.!!!!!
25-02-2021 04:18 PM
Mine are brand new and I have the same issue . External light doesn't light up . I have charged them for over 2 hours and light inside box is still red
26-02-2021 10:17 AM
Mine are new freshly out the box , got them online yesterday and box won't charge. Plugged it in for a long time . If samsung does not fix these issues then they will lose a lot of customers . Reached out to them they are willing to offer a "repair " , this is ridiculous as they are new and I want new once .
26-02-2021 10:18 AM
Also I got only sound on 1 bud other won't work, this product is really bad
26-02-2021 08:06 PM - last edited 26-02-2021 08:34 PM
Hello, my case charges my earbuds, the led shows up as flashing every now and then, but the case itself doesn't charge. It stays at 0%. I am not sure what is the problem. I've set my buds aside to rest for a couple of hours and come back with future info. I am pretty sad about this. 😔
I have contacted support. Let's hope for the best. 🤞🏻