Anche io ho questo problema
Hi guys. If you purchased an S20+ 5G from O2 then you should be able to claim your free Galaxy Buds+ via the Benefits tab of the Samsung Members app. If you can't see a banner in the Benefits section, please proceed with your claim via the link below.
https://20202.samsungpromotions.claims/gb/en/claims/o2buds/get-started
Apologies. Here is the most recent link (claim between 30-60 days from the purchase date)
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