10-10-2021 02:33 PM
Solved! Go to Solution.
10-10-2021 04:32 PM
@RichardGambie: Please can you confirm the model number of your Buds? If you place the left Bud in the case by itself, does the LED indicator turn red to show that it is charging? If it turns red, then green, remove it from the case and replace, and repeat the process until the indicator remains red, as this has been known to address syncing issues. If the issue is audio related, check to see if there is anything blocking the left earbud? To double check this, please remove the eartip from the bud > Clean the sensor, mesh and eartip with a clean cloth > Clean the receiver with a cotton swab and dry brush to remove any foreign material > Reattach the eartip. Can you also open the Galaxy Wearables app, tap Find My Earbuds and select the magnifying glass symbol. Both buds will start beeping. Is the sound balanced in both earbuds? Please don't perform the above action while wearing the Buds, as the beeping can be quite loud.
10-10-2021 04:48 PM
10-10-2021 05:26 PM