Buds2 Persistent Faults

[Members_e4xEbIb]

hello

I purchased a pair of Samsung Buds2 from Currys last year and almost immediately I began to notice faults (Volume dipping up and down and then a loud ringing in the earbuds). I called Currys who advised I need to speak to Samsung Repair which I did. 

After 3 different occasions of sending my Buds to Samsung for repair, them claiming to have provided me with a new pair, and then the same issues reappearing. I basically gave up on Samsung's ability to provide me with a working pair. 

I thought I would give it one more go, as what I really want is a working pair of Earbuds, but when I called Samsung they've said I'm now out of warranty and would have to pay for the repair. Even though it's been less than 12 months since they last issued me with a supposedly "new" pair. My only option was to pay for a repair - why on earth would I do this when they've failed to provide me with a working pair under warranty multiple times already?

I have used Samsung devices for over 10 years now (Original Buds (Good no issues), multiple Galaxy phones) and this experience left me feeling despaired that a company as large as Samsung has such awful processes for dealing with faulty products. After I am done with this S24 I never intend to purchase another Samsung product.

Can anyone give me any advice on how to get these earbuds to stop having a high pitched ringing and to produce a volume that I can actually hear (like they did when they were fresh out of the box). Ever since I have had them I have never actually had a working product!

many thanks in advance!

Owen

[smiley]

Sorry to hear your experiences Owen. With three separate instances of the same fault seems very strange, so I would probably question what you think the mode of the fault is. Do you use them in wet conditions ? Are you a runner / gym guy and they could get remarkably sweaty inside ?

I am not saying that they should or shouldn't work in your use case, but rather trying to understand how they could all go bad in the same way.

Personally I have some buds2pro and also now buds3pro and have not had any issues similar to how you describe.

In the warranty aspect, I believe the original warranty period is used from the first purchase. Therefore the warranty does not reset back to 12 months upon a replacement. You are covered for the original period of the purchase. This is standard for most electronic purchases across other companies.

Smiley

[smiley]

P.s. I assume you dont have 'adaptive sound' or '360 audio' enabled in the settings of the wearables app ? These could potentially adjust the sound volume and try and balance sound levels without your own controls. Sometimes the settings of the headphones are worth reviewing to check.

[Members_e4xEbIb]

Hi Smiley,

thanks for your response. I did use them in the gym, however I have also used numerous pairs of earbuds at the gym over the years and have never had any issues (including much cheaper lower end models). I had the original samsung earbuds for years with no issues and only stopped using them due to them being lost. 

If the Buds2 are designed in such a way that they will become faulty due to being exposed to sweat in the gym, this really makes me question the quality of the products Samsung are delivering these days. What if I lived in a hot country and was sweaty due to the heat/humidity? Obviously I don't know if this is what is caused the issue, and as their telephone agents are totally unknowledgeable about the products, there's nowhere to get any answers on that.

I do question whether or not the Buds were actually replaced when sent for repair, or if a temporary fix was done on the original pair and they went bad again.

I will find a new place to buy my tech in the future. 

Have a good day! 

[smiley]

Sure i understand the frustration. I am not saying they shouldn't be robust enough for gym use, they are IPX7 so should be resistant, but not entirely waterproof by comparison.

I am not sure on the replacements... although sometimes refurb are sent... but maybe with headphones and hygiene I would probably expect new. Were they sealed like new ?

Unfortunately the warranty is up... so unless there is a setting causing rhe volume changes in the wearables app, then I guess there is little else to be done.

There is a way to 'factory reset' and re-pair... perhaps worth a try. Sometimes this can rectify issues.

Of course like all consumers then there are choices. Some prefer the bose or Sony equivalents. I have actually had no issues with samsung devices and I like my buds 3 pro at the meantime.

Although it sounds like I am trying to convince you otherwise then maybe a switch is required. I am not a samsung employee or trying to make sales... I just help out here... as a consumer just like you. As my experiences with all my samsung devices have been positive, then my opinion has yet to be 'tainted'. However i do read a lot of other users experiences here, so I know not everyone is as lucky as I have been.

Smiley