27-09-2023 04:04 PM in
27-09-2023 06:21 PM in
28-09-2023 11:33 AM in
Samsung have offered to collect and repair it, but given that the problem only occurs when trying to make contactless payments, how will the specialists check whether the watch is fixed?
Some element of the NFC still works, but contactless payments, with any bank card, don’t work. When i do the diagnostic check on the Samsung Members app, it says NFC is working fine.
I'm worried if I send it off they won't find a problem and will charge me for it, having read their t&cs:
The warranty on your device covers defects in materials and workmanship, and upon receipt of your device, it will be fully inspected in
accordance with the terms of our warranty.
In the event that a fault on your device is found not to be a manufacturing defect, then the repair may be chargeable; examples of this
include evidence of the device not being used in accordance with the instruction manual, or external damage, which may affect the
integrity of the device.
Where such cases occur, you will be provided an estimate to repair the device to the manufacturer's specification, returning it to a
condition where appropriate.
Please note that it is not possible for our engineers to complete a partial repair to a specific area of your device if, for example, the
cosmetically damaged. Quotations will be provided for the full cost of the repair of the whole device back to original specification.
Do you think I should let them collect and try and repair it?