@Sxna15: While physical damage is not covered by our warranty, you can still reach out to our Help Desk to enquire about your available out of warranty repair options. Please be aware however that the service and any necessary repairs would be chargeable.
Alternatively, please visit your nearest Experience Store or Support Centre, as it may be possible to purchase a replacement Bud. To find your nearest one, please follow the link below, click on Mobile Device and enter your post code. Please be aware that our stores and Support Centres are currently operating on an appointment only basis, therefore please click on the results of your search to the left of the map, scroll down and select 'Reserve' in order to proceed with the booking process.