03-11-2020 03:14 PM - last edited 03-11-2020 03:15 PM
My Galaxy Watch Active 2 is paired with my Motorola One Vision via bluetooth; notifications come in and everything is set up correctly.
The problem is as follows:
When I walk out of range of my smartphone (for example, when I go outside, while my smartphone stays indoors), it does not always reconnect automatically to my watch. Then the 'disconnected' icon flashes at the top of the screen of my smartwatch. I see this notification on my smartphone (see also attached screenshot):
The only thing that helps is clearing the storage / cache of the bluetooth system app on my smartphone. The Bluetooth connection is then automatically established again.
Software problem with Samsung Accessory Service / Watch Active2 Plugin?
In the cases where Bluetooth connection is made automatically again, I see in the notifications that 2 processes are active (see also attached screenshot):
The Bluetooth connection is then active again. It seems that for some reason these processes are not (re)starting. I can hardly judge whether this is due to hardware or software.
Unfortunately, none of this has solved the problem.
Solved! Go to Solution.
05-11-2020 12:02 PM in
Ik typ dit in het Nederlands omdat ik zie dat je screenshots in het Nederlands zijn.
Ik ben bang dat dit niet aan het horloge maar aan je telefoon ligt.
Google staat vol met bluetooth problemen van je mobiele toestel en dan voornamelijk het opnieuw verbinden van al eerder verbonden apparaten. (kan helaas zo snel geen oplossing hier van vinden.)
Ik ben bang dat de enige oplossing ligt bij de software van Motorola.
Je kan altijd in de instellingen van je telefoon kijken of de volgende services niet geblokt worden van het op de achtergrond werken.
05-11-2020 12:15 PM in
Thanks for the reply in Dutch If you state it like that, you'd think it's a problem with my phone. I don't rule that out completely. However, reconnecting with other devices works like a charm: my Parrot (car Bluetooth), bluetooth headset, external speaker etc..
Moreover, at the beginning of August, a defective light sensor was replaced in my watch. Until that repair, I used the combination "Samsung Watch / Motorola Smartphone" for about 5 months without the Bluetooth connection problems. My Motorola is an 'Android One' device, so with an almost 'bare' version of Android. Hence my suspicion that something is (gone) defect on the watch.
Or it must have coincided with a software update of the Samsung apps in that period, but you may be able to check that? In that case something broke in the code
Are there other things I can test, read or try?
27-11-2020 07:24 AM in
This problem seems to be resolved with the November update of the Wearable and/or Plugin app in the Google Play Store.
More info in this (Dutch) thread: