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Galaxy Wearable can’t connect to Watch 4 anymore

(Topic created on: 18-04-2024 11:43 AM)
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jka1
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After a factory reset of the watch, the Galaxy Wearable app can at firsts connect to the watch via Bluetooth. After a few hours it does connect but “connected remotely” is displayed and I can’t use certain features in Galaxy Wearable like configuring a watch face. Bluetooth in both Watch 4 and the phone is turned on and can be used for other functions. After 10 hours or so, WIFI on the watch is automatically turned off and the Galaxy Wearable app doesn’t connect anymore with the watch. Even after turning WIFI on again by putting the watch on the charger, can’t it connect. Pressing “Connect” or “Try again” in Galaxy Wearable has no effect. Also rebooting the phone or the watch doesn’t change anything. In Android settings under Bluetooth “Galaxy Watch4 (61HX)” is displayed. When I press on it and press on connect, a number is displayed on watch and phone and I agree to connect. After having done this the Wearable APP is again in this start phase, asking to make a connection to a new device. On the watch you have the options to transfer to a new phone or reset. Transfer doesn’t work, thus you can only reset. So this leads to a factory reset and all starts anew again exactly as described above.

A few times it displayed the message, “Your watch is being disconnected because Google Mobile Services is being updated. This may take a few minutes”. Hours were not enough to for this. What “Google Mobile Services” are they talking about?

Screenshot_20240418-103900_Galaxy Watch4 Manager.png

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Neo001
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Have you tried uninstalling and reinstalling both Watch4 Manager and Galaxy Wearable app?

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jka1
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I haven’t tried that. Can I do that without a factory reset?

But I had freshly installed them yesterday, just before I connected to the watch.

EDIT:

I reinstalled them both and now Galaxy Wearable behaves like before it knew the Watch. It scans for devices, which means a factory reset.

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Neo001
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You could try to transfer the watch. If it does not work, then a factory reset might be needed. 

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