Hola, @Geydis:
Gracias por escribir. ¿Nos facilitas, por favor, el modelo completo que aparece en la pegatina blanca situada en la parte trasera y la versión de software? Esta la encontrarás en "menú / asistencia / acerca de este TV / versión de software".
¿Has probado con varios USB y con diferentes formatos?
Restablece los valores del televisor y si persiste, contacta, por favor, con el soporte Samsung del país correspondiente para que pueda ser revisado.
Saludos, @Geydis
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