Solucionado: Smart Hub not working. ERR40001

eloilop · ‎14-10-2017

Hello,

I've just bought a UE49MU7005.

Installation whent through with no issues (wifi OK, tv channels ok, etc.) however, the TV is not able to connect to Smart Hub.

I get the following error message at the 5th step of Smart Hub Connection Test:

"Samsung Apps Panel (An unexpected problem has occurred. ERR40001".

"You cannot use Smart Hub in your location because your tv was purchased in a different country"

I have also realised that T&C is not loading correctly, showing this message:

Smart Hub not availabe at you current location, since it is blocked depending on your current geographic location.

I tried reseting Smart Hub and TV twice but it didn't worked.

Call Center assistant suggested to switch the IP configuration from dhcp to static, but it didn't worked out. Actually connectivity is OK as per Smart Hub Connection Test (steps 1 to 4).

My location is in Spain and the TV was purchased online in Spain.

I think the solution might be related to the country code or region settings. Is it possible to change this configuration?

How?

Thanks in advance for your help!

-

Eloi

LanderC · ‎26-06-2018

Thanks, @capuxo.

Have you tried resetting router? We recommend you to contact your network provider to help you out with manual settings as well.

In the other hand, please, try logging in with other Samsung account. When you are in General/ System Manager / Samsung Account, press the plus symbol and log in with another Samsung Account, or even with the same old one.

Let us know if this works for you.

Have a nice day!

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LanderC · ‎01-08-2018

Hi, @Jasonap:

Thank you for your comment. Did you follow the steps above?

Otherwise, the model you have is manufactured for America. From La Comunidad Samsung we give support for Spanish products. So, if the steps in this thread don't help solving it, please, contact with your country's support by clicking in this link.

Have a good day!

Thanks,

Ver la solución en mensaje original publicado

ChrisM · ‎21-10-2017

Hi @eloilop.

We've moved your post across to our friends in Spain as they'll have more of an idea as to the regional requirements in Spain.

Tudor-P · ‎08-11-2017

Hi.

Regarding your post, we have sended you a private message. Please confirm us your complete Model Code that you can find on the back of the TV on a sticker. There are some letters after "UE49KU6400".

Thank you.

Saludos.

capuxo · ‎07-06-2018

I am having the same problem in Cape Verde. I bought the Samsung Model UE49MU6645U and the smart hub doesn't work. It shows the error code ERR40001. Please could you help me?

LanderC · ‎08-06-2018

Thank you for commenting in our Community, @capuxo.

Could you confirm us the complete Model Code? You’ll find it in the sticker located on the back of the TV. It’s important to know the last letters.

Cheers!

capuxo · ‎08-06-2018

Hi. Thanks for your message. The complete model code is UE49MU6645UXXC.

LanderC · ‎11-06-2018

Thank you for answering, @capuxo.

Please, could you let us know TV’s software version? You’ll get it following this path:

“Support / Self Diagnosos / About this TV / Software Version”

capuxo · ‎11-06-2018

Hi LanderC,

Thanks for your message.

The software version is:

T-KTMDEUC-1123.1 , BT-S

LanderC · ‎15-06-2018

Thank you, @capuxo.

We confirm you that exists an updated software versión. Do you know how to set it up using a USB?

Just in case we’ll let you this guide.

If you don’t understand the process, please write again and we will help you.

capuxo · ‎15-06-2018

Thanks @LanderC

I will try to update it, following the guide´s instruction.

I will let you know the result.

Thanks again

Tema original:

Smart Hub not working. ERR40001

2 Soluciones