Hello,

I've just bought a UE49MU7005.

Installation whent through with no issues (wifi OK, tv channels ok, etc.) however, the TV is not able to connect to Smart Hub.

I get the following error message at the 5th step of Smart Hub Connection Test: 

"Samsung Apps Panel (An unexpected problem has occurred. ERR40001".

"You cannot use Smart Hub in your location because your tv was purchased in a different country"

I have also realised that T&C is not loading correctly, showing this message:

Smart Hub not availabe at you current location, since it is blocked depending on your current geographic location.

I tried reseting Smart Hub and TV twice but it didn't worked.

Call Center assistant suggested to switch the IP configuration from dhcp to static, but it didn't worked out. Actually connectivity is OK as per Smart Hub Connection Test (steps 1 to 4).

My location is in Spain and the TV was purchased online in Spain.

I think the solution might be related to the country code or region settings. Is it possible to change this configuration?

How?

Thanks in advance for your help!

-

Eloi