Wifi Connection set up but unable to browse the internet Smart TV UE40ES5500 also unable to do software updates as it is greyed

[Phoughton]

we have just been given a UE40ES5500 Smart TV, I have brought the LAN adapter and this installed fine.

I cannot access anything via Web Browser and how do you get to the option of logging in to your account. I cannot access account manager.

The Software update option is also greyed out

[ChrisM]

Hi @Phoughton 

Could you tell us the current software version of the TV? Go to Menu > Support > Contact Samsung.

[Daisyb1]

Hi @ChrisM 

I’m having the same issue, any way you can help me? Software version is T-MST10PDEUC-1032.0

would be appreciated!!