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Bluetooth issue

(Topic created on: 29-08-2025 01:07 PM)
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Marco_2010
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Hi everybody

I have an old TV (model UE50RU7400UXZT) and I've just realised that bluetooth connection does not work anymore. I have tried pairing different devices (airpad, headphones) but none of them worked. 

The TV somehow detects the device in pairing mode but when I try to associate it and connect nothing happens. I get an error message saying something like "check if the device is on".

I have tried cancelling all the old devices on the list, unplugging and replugging the TV, I have verified that the software is updated... Nothing.

Any idea? Maybe it's just an HW problem to the bluetooth adaptor?

1 REPLY 1
Hamacca1
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  • samsung you have our money-please give us service.I NEED HEADPHONES VOLUME!!
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