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Constant Bluetooth Connection Request from unknown device

(Topic created on: 02-04-2025 07:50 PM)
1062 Views
slowkultur
Apprentice
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EDIT....Semi-Solved!

Enter Service Menu via:

- turn off tv

- press info, menu, mute, power


Then MRT & Engineer options to disable BT functions. The former is shown as a BT address, selecting UP arrow lets you disable it.

Side-effect: now Bluetooth is completely disabled. Not an issue for me. Other side-effect is the Smart-Remote no longer responds. But the classic Remote (IR) still does.

 

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Hi,

My JU7090 (48") has been fine until suddenly I got constant Bluetooth Connection Requests from an unknown device, called C39S.  

 

Despite denying the Request every few seconds it keeps coming up.  I go into Bluetooth Settings and unpair then delete it.  Seconds later it automatically pairs again!  And this popup message then keeps coming up. In the settings I've set to OFF to connect any new device.

Ran the Setup again.  Have updated Firmware & Software.

I can't find a way to delete or block this obnoxious device.  Can't even find a way to disable bluetooth altogether.  Seriously the only way to stop the pop-up from coming every few seconds is to accept it....then I have no more sound!

P_20250402_202509_1.jpg

 

P_20250402_202028_1.jpg

P_20250402_211417_1.jpg

 

 

10 REPLIES 10
ProtarArk77
First Poster
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Hi
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spectro8787
Helping Hand
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You should not accept
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spectro8787
Helping Hand
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Hi welcome to Samsung member \(^-^)/
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slowkultur
Apprentice
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"Despite denying the Request every few seconds it keeps coming up. "

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spectro8787
Helping Hand
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Just ignore it
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spectro8787
Helping Hand
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It could be a virus or a hacker
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slowkultur
Apprentice
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It's better if you just stop posting.

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slowkultur
Apprentice
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Where are the normal replies??

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spectro8787
Helping Hand
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What did I do
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