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Nintendo Switch disconnected by Samsung TV

(Topic created on: a week ago)
166 Views
JWAndersen
First Poster
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Hello, I'm new to this Community, but hope someone canpoint me in the right direction.
I have a challenge with a Samsung Q60CA 65" TV and an HDMI-connected Nintendo Switch.

Shortly after turning on the Nintendo, an error appears on the TV: 'Connection lost'.
The Nintendo can then be turned on again, screen images briefly appear, after which the error repeats. The HDMI cable has been tested in all ports, same error.
The Nintendo Switch has been tested on other older TVs and works flawlessly. The latest feedback from the Nintendo Service Center points to a software issue with the Samsung TV.
Can anyone recognize this, and what can be done?

2 REPLIES 2
johnz237
SuperStar
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Older post but may be worth it..

Switch System Settings, Go to TV output and change the RGB Range from Automatic to Limited. Does that fix the issue? From this thread

Credit @CarlH
https://eu.community.samsung.com/t5/tv/i-can-t-connect-my-nintendo-switch-to-samsung-tv/td-p/1651871...
Fiona26
Samsung Members Star ★
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https://www.samsung.com/uk/support/?cid=sea-alert-redir

Just incase you do need to contact Samsung.