27-04-2019 12:04 PM - last edited 27-04-2019 06:50 PM
i have Q9FN and HW N850 Atmos Soundbar
when using Netflix App on the TV, i went into Expert Audio Settings and it lets me select "dolby digital +" for audio ouput
the hw n850 sounbar supports Atmos
yet when on netlfix still only get crappy 5.1 sound
ive owned a sony xf9005 recently and their netflix app gives Dolby Atmos sound using "dolby digital +" , yes it is "lossy" dolby atmos but still sounds much better than DD 5.1
so my question is why are Samsung not updating their Netflix App to have Dolby Atmos. i have what is required here, dolby digital + selected on q9fn and atmos capable hw n850 soundbar. this is all thats required for "lossy Dolby Atmos" same as you get on 2018 sony & LG tv's
come on samsung, please sort this out by updating to a atmos capable Netflix APP version. its all thats needed
its bad enough having no DTS after spending £2000 on your tv & sounbar, the very least you can do to keep customers a little bit happier is Fix this one
21-06-2020 02:42 AM
21-06-2020 03:43 AM
It might not be important for you, but it could be important for those who are asking about it. Not everyone wants to connect their devices directly to their earc capable soundbar, some soudnbars including the HW Q90R have just a few HDMI ports, not enought ports for some people. Taking advantage of a Connect box is the logical thing to do, being able to connect devices directly to the tv without having to sacrifice atmos is a big deal.
And not eveyone wants to be plugging and unplugging stuff from the soundbar just to be able to enjoy atmos. I have 6 devices that are atmos capable but only 2 can be plugged on the soundbar, what do I do with the rest? Im tired of plugging and unplugging devices all because samsung decided to forget to update the tv to eARC that could allow passthrough. For those that have just 2 devices thats ok, connect them directly to the soundbar and youll have atmos, but the convenience ends and the inconvenience beggins when you exceed the amount of devices that you can connect to the soundbar.
And regardless of that, it its pretty lame from samsung to back away from a promise on which they sold a product. They should had never mention anything about an eARC update for these tv lineups and people would be ok and happy and some people including myself would have opted for a diferent tv and thats it, but the fact that they promise the eARC update to atract potential buyers looking for this feature and create expectations on their customers is what has people upset and asking about the update. Many of the people asking for this right now would have purchase a diferrent tv if samsung wouldnt have promie the update. People know about Samsung Qleds great image quality, i love it, but thats not enought for me, i also want the eARC as many others also want. I really wish sasug proves me wrong and comes with this update soon, i still owe hallf of what this tv cost me and have 10 more months of montly payments to remind me that I dont have eARC.
So anyways im glad that you @denodan are happy with the tv and it fullfills your needs but as to me I could be happier paying for another tv with earc and avoiding trips to the tv to plug and unplug devices. It almost a reminiscense of the times when there were no remote controls and people had to stand up and walk to the tv to change channel lol.
My temprary solution was to buy a headset to be able to get atmos on the xbox, and connect the apple tv to the earc port on the soundbar and as for the other devices I have to keep pluging and unplugging. Kudos for samsung commitment to convenience and customer satisfaction. Thats how great companies that are capable of creating great products are left behind, when they dont understand the needs of the customers and worst lie about their products.
21-06-2020 04:12 AM
21-06-2020 04:56 AM
do you understand that if they update the tv to eArc, you can plug your devices (Xbox, 4K Blu-ray player) directly into the tv and then the tv can pass Dolby atmos to your soundbar via HDMI-earc? You wouldn't be listening to "atmos on the tv speakers"
21-06-2020 05:19 AM
21-06-2020 05:38 AM
21-06-2020 06:12 AM
If you have a cable box like me and have to plug it into the tv, then the sound has an audio delay coming out of the soundbar
21-06-2020 06:15 AM
21-06-2020 07:42 AM
21-06-2020 09:14 AM
I do not consider that a "quirk" in my world its called a fault.
You are lucky that you can get it but my point was more referring to the 2018 Q series models that were also promised atmos support once the 2019 rollout was complete.
just more lies from Samsung. The eArc thing is a total fiasco!!
Before you retort with your obligatory "I am happy with my Samsung" thousands of people are not.
we would like some genuine answers from Samsung as to why they have not fulfilled their promises.
Even if YOU don't think we need it.