Beautifully explained @storkmusic   And that’s why many of us are asking for the promised update. I want to use the only EARC port available on the soundbar and connected to the tv and then connect everything else to the tv so that the signals passes thru the tv and it’s send to the soundbar as atmos regardless as if it’s coming from the Xbox or and app that can send Dolby atmos or Dolby digital +. Right now I have to choose what I connect to the soundbar (tv or Xbox or receiver). If the tv had eARC update then I wouldn’t have to be making selections like this as the whole system will work perfectly well.  ... View more

Months if not years of discussing this topic and @storkmusic couldn’t have said it more simple.  A company that makes 2 products that should work together and named with the same model designation to market it as a duo and yet their are not fully compatible. And to make it worst from a marketing point of view one of the products works better with devices from other manufacturers (Samsung soundbar + other brand tv with eARC).  At this point anyone who still has hopes of the q90r tv to have that eARC firmware upgrade should forget about this and as did learn this lesson so costly provided by Samsung. I won’t forget this lesson as I still have about 6 more months of monthly payments for buying this 2 devices.  But never again my friends from Samsung. No matter how much the company hires people in this chat to defend and or excuse Samsung behavior.  ... View more

@denodan Man you try to find every reason possible to excuse Samsung from what they have done. Why would I need to purchase an HDMI switcher and spend more money? So now because of Samsung ill have to buy an HDMI switcher? And why would I need to use the speakers on the tv? I need eARC so I can have passthrough from the devices to the tv to the atmos enabled soundbar. Forget about the tv speakers, Samsung can sell this tv without speakers at all, I wouldn't care less as long as they update the to eARC so that I can connect devices to the tv and the tv passthrough to the soundbar and get atmos without connecting directly to the soundbar. Simple as that, a very logical setup with all devices eARC enabled. But at this moment the tv is the stranger in the pack, can't play at the same level f the rest of the devices, not a perfect team member and that is gonna cost Samsung a lot In the long run. ... View more

It might not be important for you, but it could be important for those who are asking about it. Not everyone wants to connect their devices directly to their earc capable soundbar, some soudnbars including the HW Q90R have just a few HDMI ports, not enought ports for some people. Taking advantage of a Connect box is the logical thing to do, being able to connect devices directly to the tv without having to sacrifice atmos is a big deal. And not eveyone wants to be plugging and unplugging stuff from the soundbar just to be able to enjoy atmos. I have 6 devices that are atmos capable but only 2 can be plugged on the soundbar, what do I do with the rest? Im tired of plugging and unplugging devices all because samsung decided to forget to update the tv to eARC that could allow passthrough. For those that have just 2 devices thats ok, connect them directly to the soundbar and youll have atmos, but the convenience ends and the inconvenience beggins when you exceed the amount of devices that you can connect to the soundbar.    And regardless of that, it its pretty lame from samsung to back away from a promise on which they sold a product. They should had never mention anything about an eARC update for these tv lineups and people would be ok and happy and some people including myself would have opted for a diferent tv and thats it, but the fact that they promise the eARC update to atract potential buyers looking for this feature and create expectations on their customers is what has people upset and asking about the update. Many of the people asking for this right now would have purchase a diferrent tv if samsung wouldnt have promie the update. People know about Samsung Qleds great image quality, i love it, but thats not enought for me, i also want the eARC as many others also want. I really wish sasug proves me wrong and comes with this update soon, i still  owe hallf of what this tv cost me and have 10 more months of montly payments to remind me that I dont have eARC.  So anyways im glad that you @denodan are happy with the tv and it fullfills your needs but as to me I could be happier paying for another tv with earc and avoiding trips to the tv to plug and unplug devices. It almost a reminiscense of the times when there were no remote controls and people had to stand up and walk to the tv to change channel lol. My temprary solution was to buy a headset to be able to get atmos on the xbox, and connect the apple tv to the earc port on the soundbar and as for the other devices I have to keep pluging and unplugging. Kudos for samsung commitment to convenience and customer satisfaction. Thats how great companies that are capable of creating great products are left behind, when they dont understand the needs of the customers and worst lie about their products.  ... View more

The QLED Q90R netflix app has atmos support but fr hat you need to connect to a soundbar that is atmos capable like the HW-Q90R, set up the sound to dolby digital + on the sound Expert settings. What the company did promise is to update the tv to be eARC which is what they have not done yet and they have been saying that it will happen in october then in november and so the tv never got updated after after 18 months since it was released in 2019. The last time samung spoke about this update was when this question was asked to the VP or Marketing i guess in the beginning of the year where he confirmed about the update soon to happen, that was in february. So i can also say im sick and tired of hearing lies from samsung. As I said before, the tv has great image quality but those who bought it under the promise of a future eARC update have all the right to be asking for it, those of you who are satisfied with the product and are getting upset for hearing others complain shouldn't be on the forum, not sure what are they doing here if they are already satisfied with it, unless they are here to defend samsung no matter what.  ... View more

@denodan Don't confuse moaning and complaining with demanding a company to fulfill a promise on which they marketed and sold a product. I'm happy that you are satisfied with your product and that it works great with your Xbox and fulfills your needs amd expectations. But people shouldn't need to buy and additional product to take advantage of something. And the cost of this tv is not cheap. I am going to be paying for this tv for 2 years and I also bought it with the soundbar. I have the Apple TV connected to the tv and can't get the Dolby atmos from the Apple TV unless I connect it directly to the soundbar. I have the Xbox connected to the tv and can get Dolby atmos from the Xbox unless I connect it directly to the soundbar.  So basically the only real way to take advantage of your Apple TV 4K, your Xbox, the new PlayStation coming out soon, your Nvidia Shield amd whatever other device that could give you Dolby atmos is by connecting it directly to the soundbar. Not sure of which soundbar you have but mine has only has only 3 HDMI ports one of them already being used by the tv, that leaves me with just 2 more of which only one is eARC.  I am not looking forward to be plugging and unplugging stuff from the soundbar just to be able to catch Dolby atmos from the device that I want to use at that moment.  And if I were to do that, then what is the point of a One Connect box? Just mear decoration sitting on the tv stand? As You can see they made a product and convinced everyone that it would get an upgrade for Dolby atmos and then they just intend to forget about it and in the process they attracted people to buy it based on that promise. Not everyone needs to be happy with that. I am certainly not. And I don't have the money or resources to be buying another expensive tv in a year from now. I am happy with the image quality of the tv. I am happy with the soundbar. But those two together are not so great. (They are like a disfuntional couple).  People asking a company to deliver a promise is not moaning and complaining. It's called Customer satisfaction and it's a valid claim.  if I could go back in time I would definitely get an lg tv with eARC and the Samsung soundbar. That is a better pair.  ... View more

Same for me. My current set up is: Q90r QLED tv connected to soundbar via arc port  Xbox connected to tv One connect box via hdmi -  This set up alllows freesync on my Xbox when gaming -  however any app on the Xbox that provides Dolby atmos doesn't pass through to the soundbar so I loose the possibility to enjoy Dolby atmos from Netflix or Xbox games. Also I loose the ability to play atmos blue ray movies on the Xbox and receive atmos sound. The only way I can get Dolby atmos from Xbox is if I connect the Xbox directly to the eARC port on the soundbar. That by itself is not the ideal set up, by doing this I also loose the ability of controlling the soundbar and the tv with the same remote and now I'm forced to use 2 remotes plus the Xbox controller, I also loose the Xbox icon on the tv, I also get lip sync issues and I also loose freesync when gaming on on the Xbox.    In my case all those things make the eARC update on the tv necessary.  Also there is the fact that Samsung marketed this tv with eARC upgrade to happen the near future, that was suppose to happen a year ago and many people purchased the tv based on that future update. If not upgraded it will be false advertising.  ... View more

Same for me. My current set up is: Q90r QLED tv connected to soundbar via arc port  Xbox connected to tv One connect box via hdmi -  This set up alllows freesync on my Xbox when gaming -  however any app on the Xbox that provides Dolby atmos doesn't pass through to the soundbar so I loose the possibility to enjoy Dolby atmos from Netflix or Xbox games. Also I loose the ability to play atmos blue ray movies on the Xbox and receive atmos sound. The only way I can get Dolby atmos from Xbox is if I connect the Xbox directly to the eARC port on the soundbar. That by itself is not the ideal set up, by doing this I also loose the ability of controlling the soundbar and the tv with the same remote and now I'm forced to use 2 remotes plus the Xbox controller, I also loose the Xbox icon on the tv, I also get lip sync issues and I also loose freesync when gaming on on the Xbox.    In my case all those things make the eARC update on the tv necessary.  Also there is the fact that Samsung marketed this tv with eARC upgrade in the near future, that was suppose to hope a year ago and many people purchased the tv based on that future update. If not upgraded will be false advertising.  ... View more

@q0bra  Thanks for putting a bit of hope on the horizon. I've been waiting for the famous eARC update on the QLED lineup for more than a year. Every now and then there are news about the update coming soon... Hopefully this time is for real.  I have the QLED Q90r TV and the Q90R soundbar, "the perfect match" not so perfect at this moment lol.  ... View more

@redrumix, Yes you are. I have the exact same versions of the firmware. Some people have some Slight different versionS not sure why but it could be based on the type of soundbar they have and also based on which firmware version they are updating from. I also have the HW-Q90r soundbar with the exact same firmware version of yours. ... View more

@jga_182, make sure your soundbar and the tv are properly connected via the arc hdmi port. If you have a QLED Q90r tv remember that: - Disney plus native app on Samsung tv does not support Dolby atmos, only 5.1. - Netflix app on Samsung tv does support Dolby atmos so any show with Dolby atmos should display Dolby atmos on the sound bar if the language in which you are watching the show has Dolby atmos. This means that a show could say Dolby atmos on the description but not all languages have the Dolby atmos signal. - Amazon Prime Video has Some shows with Dolby atmos and it’s supported on your Samsung tv using the native app, the problem is that amazon doesn’t mention Dolby atmos on the show description but I know for sure that Jack Ryan UHD has Dolby atmos. I play this show everytime I want to verify the Dolby atmos signal on amazon prime video. The soundbar immediately shows Dolby atmos when I play this show. Also your q90r doesn’t have eARC so any external device connected to the one connect box will not pass the Dolby atmos signal to the soundbar. If you want to listen Dolby atmos from an External device you will have to connect it directly to the soundbar. I still haven’t found a way to enable pass through on the tv (I have a q90r QLED) but I really don’t think the tv is capable of this at this time. That’s the reason why I Need the eARC update on the tv as well. ... View more

I updated from 1008. Maybe that the reason why it is slighly different.  ... View more

Hi @johnGR. I made a typo the correct reading on mine are: M-0128.0 B-1010.5 H-0051.0 FD-0040.0 W-0241.0 S-0136.0 RR-0136.0 RL-0136.0 The only difference from mine and yours is W-0241.0 Rear speakers and Subwoofer are the same and it’s the same from the previous firmware. Apparently when the soundbar updates automatically it also updates the rear speakers and subwoofer so there is no need to do anything else. It seems like the current update didn’t change anything on the speakers and/or subwoofer. ... View more

@mauromol, I double checked the firmware on my sound bar, rear speakers and subwoofer and it shows: ON > M 0126.0 > B 1010.5 > H 0051.0 > FD 0040.0 > W 0241.0 > S 0136.0 > RR 0136.0 > RL 0136.0 I assume that is the latest firmware and the rear speakers and subwoofer updated by themselves automatically overnight. ... View more

For all those who have received the update I would like to see if there is anything additional that needs to be done to update the satellite speakers and the subwoofer or it happens automatically.  ... View more

@zutanoz Im on the same boat as you are with the Q90r tv and the soundbar. But there is light at the end of the tunnel now that they have released an update for the soundbar. Hopefully an update for the TVs will come out soon. Let's just keep our fingers crossed.  ... View more

I agree with you @Victordlsb , Samsung doesn't really care about customers once they have purchased the product. Even their high end products customers. The perfect example are the qQLED TV's from their 2019 lineup. Samsung specifically said that those TVs will get eARC support later with a firmware update. Many tech reviewers echoed this statement and also in the last tech conference where Samsung presented the 2020 lineup the Samsung representative repeated again that the 2019 lineup will get eARC support. More than a year has passed since the 2019 lineup came out and still no firmware update for eARC. Is it so difficult? Are their engineers not capable of doing it? Or there is simply no more interest on doing it?  How can a company sell a product under a promise and then don't care anymore? That tells us about how much they care. Not even a statement from the company. At this point I dont expect any significant updates, not for their 2019 QLED Tvs nor for their atmos soundbars.  ... View more

@insmek  If you are using the Samsung tv native apps on your Samsung tv then : - on Disney+ You won't get atmos (they only have atmos for Apple TV) - on prime video you won't see atmos on the movie or show description and when playing Jack Ryan season 2 UHD I see the Dolby atmos displayes on the sound bar, but the show doesn't say Dolby atmos in the description. Amazon prime video doesn't say which shows have atmos.  - on Netflix you should be getting Dolby atmos on the show or movie description and also when the show starts the sound bar will display Dolby atmos. I have Netflix premium subscription to be able to watch everything in 4k, not sure if that is also necessary to get the Dolby atmos signal as well.  Other than that your current set up seems to be ok , make sure you have Dolby Digital+ enabled on the tv audio settings.   ... View more

@Ivan1979  @Mike_kr  Both of you have really nice set ups. I also have a full Samsung set up, Tv and soundbar, not as nice as the one you guys have but seems like for us to get eARC will depend not just on an update on the soundbar but also on our TVs, if just the soundbar gets eARC it won't help at all unless for the tv-soundbar connection. I need my Samsung tv to get an update that supports eARC and pass thru so that all my devices connected the way I have them can take advantage of eARC.  Anyways here is a pic of my setup. Not as nice as yours but maybe I'll do some changes in the future         ... View more

My tv, "QLED Q90R", has auto updated to firmware 1356.2  this is the first time my tv does an auto update since I usually do the updates manually as soon as they become available on the Samsung website. It all happened while I was watching Netflix. I tried to look for information about this update and it doesn't even show up in the Samsung portal. The latest firmware Im able to see is 1351 from feb 3. Anybody has an idea of what changed with this update? ... View more

Hi everyone. Seems like the issues with the Samsung TVs and soundbars are more common than what most people though and most of this issues could be solve if Samsung had already released the eARC update that they promised at the beginning of last year. Now apparently they have already launched the new 2020 lineup that includes all the updates that were promise  to be receive by the 2019 lineup. The eARC update solves many of the issues related to atmos sound and better compatibility with Xbox and other devices. It doesn't require new or different hardware on the TVs or soundbars.  Sony has already updated their past years lineup by releasing the eARC update almost a year ago. The question is what's holding Samsung from doing the same?. Do they just want to use the eARC as a selling point for the 2020 lineup.  Samsung marketed and sold the 2019 lineup of soundbars and TVs with the promise of a soon to be release update to support eARC, a year later nothing has happened and a new lineup is already out on the market. This shows a complete lack of ethics from Samsung from which we havent  heard a word about the issue.  Marketing and selling a product under a unfulfilled promise borders the line of a scam. EARC might not be important for some maybe even not important for most of the users, bit for those who purchased any of this products under the promise of a future update it is important since that was the selling point Samsung used in order to attract this particular kind of customers. If this promise would t have been made then nobody will be upset and no complains would be made. But the facts is that Samsung promised and used this promised to sell something, no if this is not honored by Samsung the it turns into a scam l, plain and simple.  Read this link and get inform. At this moment a pressure is building on Samsung from the media and from users to answer what happened with this upgrade. https://twitter.com/stephenwithers/status/1216296178314371072?s=21  Also check on Twitter  #earcSamsungGate ... View more

I agree with you @zoric, as I mentioned before the sound bar works great, it delivers great sound and in my case I have not experienced any connectivity issues as some other users have reported. However I bought the soundbar because of the eARC update promised by Samsung and echoed by many tech reviewers. It’s not about whining and complaining senseless or being childish crying for a candy. It’s about demanding a company to fulfill a promise under which a product was marketed and sold. The issue is bordering the line of what some will call a “scam”, if Samsung didn’t not have this so call eARC ready then they should have not advertised it, it would have saved many people the trouble of having to complain about something and the people who would have purchased the soundbar would have been satisfied with it since they wouldn’t be feeling like something was missing. But this is not the case, Samsung said that eARC was coming on this soundbar as an update and it hasn’t come yet, “a year later”, and those who purchased the product because of this feature have the right to be and or feel unsatisfied and complain. And they are doing it in the right place which happens to be the Samsung forum. Unfortunately not even a word from Samsung here which is also frustrating and shows no real care. I repeat again, I like the soundbar, but what I am getting from it is not what I paid for and what I’m actually getting from it is not the reason I bought it. Again I make clear it is not childish to demand a company to fulfill a promise under which they market and sold a product. I work in sales and false advertising is a big deal, in my company if we Advertise a product under a particular price or characteristics by mistake we will honor the price in order to ensure customer satisfaction. Customer service is a most everywhere specially for a company that pretends to be premium in it’s class. For those who don’t care about how they are treated it’s their own choice but for those in this forum who feel upset and complain I believe that they are right to do it. It doesn’t take too much reading to see how some people express themselves and treat others in this forum to see what kind of people they are. Respect to others and their opinions is important and the only way we as consumers can get good quality products is by demanding them. Conformism only benefits the company not the consumer. ... View more

LG seems to have delivered what most of us were expecting from the Samsung soundbar (eARC support). I am not one of the lucky ones who got the opportunity to return the Samsung soundbar so I'll have to keep it for a while. To make my case worst I bought both, the Samsung soundbar and the Samsung tv, so I'm stuck with 2 Samsung products and spent about $4400 on false promises.  más someone mentioned before, Smash g lost a customer on the first sale. Not that I'm saying that the soundbar is bad. It delivers great sound (at least in my case and I do t have connectivity issues) but I bought it because of future eARC update and the possibility to have real atmos quality sound, I would t have paid $1400 to have 5.1 Dolby. I can get that from a much cheaper system.  Lesson learned, bye bye Samsung, See you soon Lg.  ... View more

Hi @Smazza1970 could you expand a. Bit more on your Xbox set up. I've been trying to get my Xbox one X set up right but the main issue I have experienced is that if I connect the Xbox directly to the tv (QLED Q90r) using any of the HDMI Ports that are not ARC i don't get any Dolby atmos on my Samsung q90r soundbar.  Uo to this day I have the 1) QLED tv connected to the soundbar via HDMI ARC. This allows Dolby atmos from any tv native app that has atmos enable for the tv. I can see the atmos signal on my soundbar.  2) Xbox One X connected to the tv using HDMI 1 (not arc) I get all the benefits of 4k UHD, HDR, XBOX widget on my tv, tv remote control works on turning on off all the devices but I do not get Dolby atmos passed to the soundbar with this set up.  If I connect the Xbox directly to the soundbar then I get Dolby atmos from the the Xbox passed to the soundbar but I loose the Dolby atmos from the tv and also the picture quality from the Xbox to the tv decreases.  Also I loose the Xbox widget  also I loose some of the benefits of the QLED made for gamers.  So far I have settle for the fort set up which is the most logical for my needs but it's disappointing.  Once you hear real Dolby atmos from the Xbox Dolby atmos app you realize that what I'm getting from the native tv apps is nottttt the same 😞 ... View more

That's strange. Which QLED tv do you have?  I have the Q90R and it's connected to my HW- Q90R soundbar. I get Dolby atmos from the Netflix app and the soundbar displays the Dolby atmos name when receiving the appropriate sound format. Be aware that not all Netflix content has Dolby atmos. And even some shows have Dolby atmos only in some languages so make sure that the language in which you are watching the show is available in Dolby atmos.  Amazon video also has some shows in Dolby atmos. Jack Ryan is one of them.  Disney plus doesn't have Dolby atmos on the Samsung app, the best I can get is Dolby 5.1 VUDU app has Dolby atmos for the Samsung app.  Apple TV app for Samsung does not has Dolby atmos. make sure your tv sound settings in the expert section section is set up to Dolby Digital+ as the Digitl output audio format. By doing so the tv will recognize any content with Dolby atmos and output that format.    ... View more

With CES less than a week away I lost all hope about an eARC update on 2019 Samsung TVs and soundbars. Samsung is about to lunch it's new 2020 lineup and most likely they will have eARC and maybe even HDMI 2.1. LG had already launch the new 2020 soundbars and one of them seem the be really good with all the features we have been expecting from the Samsung high end model. So far this seem to be the best new soundbar for 2020 and for those interested in reading a bit about it here is the link https://www.google.com/amp/s/www.forbes.com/sites/johnarcher/2019/12/27/lg-reveals-new-soundbars-for-2020/amp/ Dor those of you who are still in the market for a great soundbar I'll say just wait a bit. My actual experience with Samsung has been a disappointment, I bought both, the Samsung QLED Q90 tv and the Samsung Q90R soundbar. Both top of the Leone products and suppose to be the perfect pair but reality is that it's not the case. And too late I came to realize that I should have gone with another brand as Samsung tricked everyone (customers and tech reviewers) on a so much expected update that never happened. Not sure if I'll ever come back to Samsung after this but for those who are still in the look of a saojndbar or tv consider wisely And don't go just by promises on future updates on a product that's is top of the line and expensive as the QLED Q90r tv and the HW Q90R soundbar  ... View more

I don't believe Samsung will update this soundbar to provide the eARC features that we need. Everything points out as the new 2020 model wilL have the eARC features that we need. Each HW-QxxR soundbar model has somewhow been made to match their QLED tv counterpart, for example QLED Q90r tv for the the HW-Q90r soundbar,  both have been named similarly to denote some sort of relation. As far as today there are no indications from Samsung that they will update the firmware on the QLED Q90r tv to provide eARC capabilities. Beside the atmos the tv is able to provide from its native apps (netflix, Amazon, Vidu and other apps) I don't believe Samsung will update the firmware so that the hdmi ports on the One connect box can provide eARC. If they don't do it for the tv then most likely they won't do it for the soundbar. I bought both so I was double scammed, if I could call it that way. If next years QLED tv  comes with the eARC enabled then most likely the soundbar will be too, or even better, they both might come with HDMI 2.1, but at the end it will all depend on the tv. Samsung will not provide the soundbar with better capabilities that what their high end QLED can handle. To put it in other words "if their high end tv can't handle the feature then the soundbar won't have it".  So keep an eye on any update on the Q90r QLED, if this tv is updated then prepare to receive an update on the soundbar as well.  ... View more

The Samsung website doesn’t provide too much info about the firmwares updates beside the date of release and how to install it. From what I heard it improves connection stability. Currently I don’t experience any lip sync issues except with thE Disney + app and I believe this is issue is more related to the app itself than to the soundbar or the tv. ... View more

I’m curious about the current Firmware. In the Samsung support page for the US site shows 1008.0 and this update was release in July. This is the current firmware on my soundbar. Not sure if other people might have a different firmware version. ... View more

Same as you, review after review convinced me about getting the soundbar and the tv. So in other words, they got me twice, because I bought the QLED Q90R tv and the Q90R soundbar. I Spent around $4k for a system that delivers no better than others much less expensive. Now I can’t just buy sometime else next year. I’ll have to stick with this system for a while. You learn from mistakes and I learned not to trust on Samsung ever again. This is my last purchase from Samsung, that’s for sure.... ... View more