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Netflix App doesn't install

(Topic created on: a month ago)
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David Z
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hello everyone. The reason for my problem is that I have a Samsung UN43J5200 TV (I know, a little old), yesterday I restarted SmartHub, and now the Netflix app does not install, it just keeps installing but nothing happens. I have always used Netflix in this TV and the app still works on the TV but it does not install. Any solution

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JAMES4578
Samsung Members Star ★★
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Hi @David Z  check you have the latest Us firmware (though we are the uk/European communities) https://www.samsung.com/us/support/downloads/?model=N0021596&modelCode=UN43J5200AFXZA    Do you have apps set to Auto update?

otherwise could try a Factory Reset. It is a 2015 model , I know that support for 2012 models was previously withdrawn and the list likely to be extended. Support for pre 2012 models was previously discontinued and the list may have been expanded. https://www.whats-on-netflix.com/news/netflix-discontinues-support-for-more-older-devices-on-october...

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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