Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Why am I no longer able to download apps on my UE55HU8500?

(Topic created on: 25-10-2020 05:06 PM)
1041 Views
Cherrenceuk
Apprentice
Options

I have previously been able to download apps, however this is no longer the case. Called Samsung support to be frustratingly told after 20 minutes of being charged to do basic diagnostics that my TV never had this functionality, however this is not true, help!!! 

6 REPLIES 6
CarlH
Moderator
Moderator
Options

Hey @Cherrenceuk, hope all is well. Which apps are you trying to download? I can confirm this is a smart TV but the apps are dependant on software version and whether or not the app developers have updated them to run on this model. 

0 Likes
Cherrenceuk
Apprentice
Options

Hi @CarlH, thank you for your reply

 

The issue here is I cannot search for, or download any apps, the option to do so no longer exists, I had previously downloaded an app (probably 2 years ago) so I know I was able, but that option seems to have been disabled? 

CarlH
Moderator
Moderator
Options

Can you confirm the software version you're currently running? You can find this usually by pressing Menu on the remote and going to Support > Software Update.

0 Likes
Cherrenceuk
Apprentice
Options

Hi @carl

 

i checked the software update and I am, according to the TV, up to date.  Version is 1410

 

thank you 

0 Likes
Cherrenceuk
Apprentice
Options

@Carlh 

 

have you by any chance been able to identify the issue?

 

thanks 

0 Likes
id11
First Poster
Options

I also am up to date on my software and can no longer get a facebook app.

 

0 Likes