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Original topic:

Visible circles on 8K TV on white backgrounds

(Topic created on: 13/05/21 17:38)
Ash2
Apprentice
Options
TV

Hi all,

I have noticed on my new TV I get these weird circles - support told me this was in spec - seems a bit poor for a brand new 8k TV. Just near the top - bright whites elsewhere are fine, just has a matrix near the top right. Obviously hard to take a picture of the screen, but this sort of shows it on a very white game screen:

IMG_20210513_142030.jpgIMG_20210513_160158__01.jpgIMG_20210513_142120.jpg

Anyone had similar issues? Is it in spec, or should I keep pushing?

Hopefully you can see it on pics.

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1 Solution


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Solution
antikythera
Voyager
Options
TV
Send it back to the retailer and get a replacement, refund or different make TV. If the retailer quibbles show them those pictures. Samsung cannot seriously expect customers to put up with that

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8 REPLIES 8
Aklima
Helping Hand
Options
TV
Hi,
I think u should keep pushing as u have warranty.
Ash2
Apprentice
Options
TV

Even if they say it's within spec and working fine with the picture test?

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Solution
antikythera
Voyager
Options
TV
Send it back to the retailer and get a replacement, refund or different make TV. If the retailer quibbles show them those pictures. Samsung cannot seriously expect customers to put up with that

View solution in context

Aklima
Helping Hand
Options
TV
To me it doesn't look like within the spec. No new TV should look like this. Beat if u refund or replace it.
Ash2
Apprentice
Options
TV

Thanks everyone, I've sent an email to the retailer to say about, as I notice it on hdmi inputs and terrestrial TV. I also don't think it should be like this, as it's not on every white patch, just the top edge. Shame as I like the one connect box and the thickness of the TV. I'll wait and see what happens, but two different Samsung support people have said it looks fine and is also in spec

Aklima
Helping Hand
Options
TV
Of course samsung support will say this as they don't have much to say. Ur not the only customer complaining about their samsung TV.
Ash2
Apprentice
Options
TV

I spoke to the retailer and they are collecting this tomorrow so i'm assuming they have decided it's faulty. I tested on a white screen video and the issue is always thereIMG_20210518_104519.jpg

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Ash2
Apprentice
Options
TV

I got a replacement, but it's the 75 inch as 65 inch was out of stock, and it does not have this issue at all, so clearly the 65 inch I got was faulty. Had refund for original from seller now, and happy with the 75 inch.

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