17-02-2019 10:18 AM
Bought a smart tv 26/11/17. Bottom of my screen is covered in lines. Samsung refuse to fix it. 14 months old!!!! Always bought samsung. Very dissapointed !!!
18-02-2019 07:13 PM
We're sad to hear this, @Johnbethesda. What's the model code of your TV? Are you able to send us a photo of your TV screen?
18-02-2019 08:10 PM
18-02-2019 08:29 PM
Thanks @Johnbethesda. Does this show on the picture test on your TV? Go to Home > Settings > Support > Self Diagnosis > Start Picture Test.
18-02-2019 08:39 PM
18-02-2019 08:51 PM
It does look as though an engineer will need to take a look, @Johnbethesda. Have you been given the details of your nearest Service Centre?
18-02-2019 08:54 PM
@Johnbethesda wrote:Bought a smart tv 26/11/17. Bottom of my screen is covered in lines. Samsung refuse to fix it. 14 months old!!!! Always bought samsung. Very dissapointed !!!
Of all the TVs I've owned, starting in the 1960s, they all lasted at least 10 years and were economivcally repaired if something failed. My first Samsung smart TV, bought in 2013, lasted just 4 years when a spider web pattern began to appear starting at the bottom left corner of the screen, and then it failed. So far my second Samsung smart TV is approaching 16 months. I hope what you experienced is not now typical.
19-02-2019 10:43 AM
19-02-2019 11:46 AM
Welcome to the Community!
19-02-2019 01:23 PM - last edited 20-02-2019 08:10 PM
Hi @Johnbethesda , sorry you have had issues and hope the cost will not be prohibitive. Whilst certainly should not be typical nowadays think the average lifespan of an LCD Tv is thought to be around 6-7 years. Certainly you could not wait 10 years if it did last without it being outmoded,though some may be fine with a functioning model. https://your4ktvguide.com/how-long-do-led-tvs-last-myths-vs-reality/
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.