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18-02-2019
09:54 PM
@Johnbethesda wrote: Bought a smart tv 26/11/17. Bottom of my screen is covered in lines. Samsung refuse to fix it. 14 months old!!!! Always bought samsung. Very dissapointed !!! Of all the TVs I've owned, starting in the 1960s, they all lasted at least 10 years and were economivcally repaired if something failed. My first Samsung smart TV, bought in 2013, lasted just 4 years when a spider web pattern began to appear starting at the bottom left corner of the screen, and then it failed. So far my second Samsung smart TV is approaching 16 months. I hope what you experienced is not now typical.
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18-02-2019
09:17 PM
I'm set to auto-update and the software is 1262.0, the latest. After struggling with this for a couple of weeks and getting Samsung email support, we found the solution. I had to go to my Amazon Prime Video settings on the web and de-register my TV. Then start the Prime Video app on the TV and sign in again and it worked.
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11-02-2019
02:12 AM
I have a Model UN55MU6300F Smart TV. Recently the Prime Video app stopped working. Sometimes it would just load forever, then tell me there is insufficient bandwidth, although there is plenty. Other times it would load the series I've been watching, The Grand Tour, but none of the episodes will play. About a week before this started happening I had to change my Amazon password but that caused no problem, until now. I wonder if that has anything to do with it. If so, how can I update my login and password on the app?
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