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Original topic:

TV with firmware 2900: Missing apps

(Topic created on: 20-01-2020 01:04 PM)
txeriff
Student
Options
TV

Hi,


i wonder if someone can help. I don´t have the tv model now, but it´s from around 2014. I don´t have search apps option. I can´t find apps that provider told me should be showing in.

 

thanks!

 

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7 REPLIES 7
AndrewL
Moderator
Moderator
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TV
@txeriff: Please can you confirm the full model number of your TV, found on the sticker on the back of the device, and I will look into this further for you.
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txeriff
Student
Options
TV

Hi, I´ve found it in my phone (I´m not at home at the moment)

UE32H5570.

 

App vendor said I should be able to find "EITB" called app into videos section.

 

Thanks a lot

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CarloL
Moderator
Moderator
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TV

Right, I see. Is this the only channel/app you are having issues watching? Also, make sure that the TV is running on the latest software version: Menu > Settings > Support > Software update > Update now. 

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txeriff
Student
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TV

Hi, It is running in latest, I´m 110% sure. I tried also resetting samsung apps, etc. That app should be visible. I can´t search in apps at all, not sure why (I never could). That should be visible, among others.

 

 

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Ed_R
First Poster
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TV

Was there ever a reply to this? I also have software version 2900 - and am looking for the Disney Plus App

txeriff
Student
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TV

No, they  didn't.  I guess its because it's old model so they do this you buy a new tv.

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TWINZ TV
First Poster
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TV

hi i have the same problem and cant update my tv UA55H6400AKXXA

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